You can create a wish list from our website and submit it to us. We will then follow up and provide you with a quote. Once details are confirmed, our rental agreement is signed and a 50% non-refundable deposit is made on your credit card. If you wish to discuss your wish list live, kindly call our office and we would be delighted to discuss it with you.
Once a rental order is reserved, final payment is due and processed in full, 10 days prior to the date of your scheduled delivery.
Some of our smaller rental products may be available for personal pick-up and drop-off during our specific designated pick-up and drop-off times. Otherwise, due to the delicate nature of our items, and our precise methods of transport and packing, we do require our professional delivery crew hand deliver our collections unless otherwise noted or arranged. Our objective is to ensure your order arrives for your event in stellar condition.
We provide delivery service within the Greater Toronto Area (GTA) and beyond. In town, we arrange ahead of time a two to three hour delivery window. Out of town deliveries are arranged on a case-by-case basis.
The typical rental period is based on a 24-hour single event rental use, unless arranged otherwise. If a longer rental time period is required, we are happy to quote accordingly and try to accommodate you.
From time to time we do consider selling pieces from our collection. Let us know what you can’t live without and we can provide a quotation for purchase. We often source products client purchase, which is an alternative option you may consider.
Yes. We accept orders of $500 or more for rentals. Orders less than $500 may be accepted on a discretionary basis.
Because we are a boutique rental company and reserve things just for you, that means they are no longer available to other clients. Should it be necessary for you to cancel your rental order prior to the final payment being processed (10 days before), we retain the full amount of the order. If you need to postpone or change your event date, we will do our best to accommodate the change. We cannot guarantee items you’ve reserved will be available for your new date.
Our rental collection is currently not offered outside of Ontario. However, you are welcome to call us to discuss. We do offer shipping of purchased items.
Our rental pieces are sourced globally.
In the unfortunate event an accident occurs, and a rental item is lost, damaged or destroyed, the credit card on file will be billed the actual repair fee or the retail replacement cost of the item.
Our scullery service staff will carefully count, clean and repack all rented Bash Panache inventory at a designated area, prior to loading out at the end of the event.
The Bash Panache website provides easy-to-see products to make your rental shopping a pleasure. We will work with you to ensure you are comfortable with what you have rented, and when possible, arrangements can be made to view our showroom by appointment.
Yes. Up to 14 days prior to your event we are happy to accommodate any additions you may wish to make. We will simply adjust your deposit and delivery fees to reflect the change to the order.
Once rental inventory is committed to and deposits have been made, unfortunately, items cannot be removed from the invoice. They have been reserved for you and are unavailable to other clients while under your reservation.
Absolutely. We would be delighted to discuss our additional services available and associated fees.
If your question isn’t answered on this page, feel free to submit a quick question below and we’ll get back to you as soon as possible.